The Data Protection Officer
The OPERA Global Youth Foundation
Fifth Floor 125 Finsbury Pavement
Our registered charity numbers are 1168803 in England and Wales.
The OPERA Global Youth Foundation Limited. (registered Company in England & Wales no. 10241524) is a wholly owned subsidiary or ours which trades on our behalf.
When you engage with us, for example, if you donate money, access our information or request services/products, or become involved in our campaigns, we may collect and process personal information about you. Depending on your activity, this personal information may include your financial details, name, email address, postal address, telephone or mobile number or date of birth.
We may also ask you for information when you report a problem with our website.
If you contact us, we may keep a record of that correspondence. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may also collect details of your visits to our website, including but not limited to traffic data, location data, weblogs, and other communication data and the resources that you access.
By submitting this personal information you enable us to provide you with the information, services or products you select. On occasion we may improve the quality and accuracy of your telephone contact details by checking against external data lists. We may also use other external sources for supporter analysis and data quality purposes so that our communication with you is as relevant as possible. We will only use data collected in this manner for purposes to which you have consented.
If our research shows that a person is unlikely to be interested, we will not contact them and we won't keep the research information. If we do contact you based on our research, we will inform you about the information we hold and agree with you how we can use it in the context of your potential support for The OPERA Global Youth Foundation.
1. To provide you with information (including fundraising or campaigning activities), services or products you have requested or which we feel may interest you where you have consented to being contacted.
2. To allow you to participate in interactive features on our website, when you choose to do so, for example, we may help you complete forms by inserting your contact details for you to edit.
3. To analyse and improve the services offered on our websites by providing you with the most user-friendly navigation experience we can for your computer or other internet device.
4. With IP addresses, to identify your approximate location, block disruptive use or to establish the number of visits to the website from different countries.
5. To process personal information for the purposes of customer analysis and direct marketing to help us with our activities and to provide you with the most relevant information.
If you do not want us to use your data for direct marketing purposes please tick the relevant box situated on the form on which we collect your data or contact our The OPERA Team (see how we will contact you below).
We review our retention periods for personal information on a regular basis.
We are legally required to hold some personal information to fulfil statutory obligations, for example the collection of Gift Aid or to support certain financial transactions. We will hold information about your details so that we can respect your preferences for being contacted by us.
If we contact you by phone or letter, we will not contact you again if you ask us not to. You can contact us to change your contact preferences by emailing The OPERA Team on firstname.lastname@example.org
We will never contact you to send you information about how you can support The OPERA Global Youth Foundation by email or text unless you have given us your prior permission.
The OPERA Global Youth Foundation will not rent or sell your personal information to other organisations for use by them in their own direct marketing activities.
However, where you have given us permission to contact you, we may use external service providers to do this on our behalf. An external service provider may, for example, include a fundraising agency calling on our behalf. We may ask external service providers to carry out tracking and analysis on our behalf as described in the cookies policy.
Where we use an external service provider to act on our behalf, we will disclose only the personal information necessary to deliver the service and will have a contract in place that requires the provider to comply with The OPERA Global Youth Foundation data protection and information security requirements.
The OPERA Global Youth Foundation will ensure that when collecting sensitive information over the Internet such as debit cards, credit cards or personal information that this done so securely. We and our partners use TLS (Transport Level Security) to encrypt data sent between the customer and us or our partners.
The OPERA Global Youth Foundation is PCI compliant and uses external Payment Card Industry (PCI) compliant providers to collect this data on our behalf. We do not store PCI data on our own systems.
To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly patched, and incorporate some form of malware protection. Only connect your devices to networks that you trust.
Where we have given you (or where you have chosen) a password which enables you to access certain parts our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.
If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.
We have the right to disclose your identity to any third party claiming to own any content that you posted.
The OPERA Global Youth Foundation may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.
In cases when we use external websites provided by other organisations such as Twitter or Facebook, then we would ask you to consult their privacy policies.
You have a right to know whether or not The OPERA Global Youth Foundation holds any information about you (personal data) and a right to be provided with your information within 40 days in accordance with the Data Protection Act.
You can request your personal information by email to email@example.com or by writing to:
The OPERA Team
OPERA Global Youth Foundation
42 Curtain Rd
We do not make a charge for this. It'll help us to find your information if you can tell us something about the nature of your contact with us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.